TO FILE A COMPLAINT
Note: If you have questions at any time during the
process of filing a complaint, please contact the Human Relations
Board, phone 951-3666 For the hearing impaired, please call
the TDD number, 951-3601.
GOAL OF THE COMPLAINT PROCESS
goal of the Human Relations Board is to provide early intervention
into complaints of discrimination that result in resolutions mutually
agreeable to the complainant (the person making the complaint)
and the respondent (the person or company being complained against).
offering a way to resolve complaints informally through conciliation,
it is anticipated that most cases will not reach the formal hearing
STEPS OF THE COMPLAINT PROCESS
A complaint must be filed in writing
on a Human Relations Board complaint form for either employment,
housing or public accommodation. The complaint form can be
completed manually, then mailed or hand-delivered to the Human
Relations Board; or it can be completed and submitted online.
See the instructions that follow for how to file a complaint.
If the complaint does not meet
the criteria of the ordinance, the complainant will be notified
and the case will be closed. The complainant may be referred
to another agency. If the complaint meets the criteria of
the ordinance, the complainant will be notified. The respondent
will be sent a copy of the complaint and will be asked to
complete a response form.
- The complainant and respondent
will be referred for a conciliation meeting.
- A qualified conciliator holds
an informal meeting with both parties to try to resolve the
complaint. The parties will enter into a conciliation agreement.
- If conciliation resolves the complaint
and the Human Relations Board approves the conciliation agreement,
the case is closed.
If conciliation does not resolve
the complaint, a public hearing is scheduled before the Human
Relations Board. At this point, each party has the opportunity
to tell their story, witnesses may be called, etc. After
hearing the case, a majority vote of the Human Relations Board
is required to determine if there is reasonable cause that
an act of discrimination has occurred.
- If no reasonable cause is found,
the case is dismissed.
If reasonable cause is found,
the complainant may request a right to sue letter from the
Human Relations Board. The complainant may proceed, at their
own expense, to file a lawsuit in the Circuit Court seeking
- Involvement by the Human Relations
Board normally ends at the point of either the case being closed
or issuing a right to sue letter.
IMPORTANT -- Please read the “General
Information” page in this web site (see heading above).
It provides information about the classes that are protected by
this ordinance. By answering the five pre-qualifying questions,
you may know in advance whether you qualify for the Human Relations
Board complaint process.
filed with the Human Relations Board must be submitted on Human
Relations Board forms. There are separate forms for complaints
related to employment, housing and public accommodation. Please
use the most recent version of the complaint form. Clicking on
one of the following links will take you to the most recent version
of the complaint form. It contains information specific to the
type of complaint you may wish to make and provides information
about where and how to submit your complaint.