|
Administrative Support/Clerical
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| |
Level
IV |
Level
III |
Level
II |
Level
I |
| Job
Titles: |
Supv.,
Administrative * (16) |
Administrative
Asst.* (15)
|
Administrative
Spec II* (11)
|
Senior
Records Tech.* (9) |
| Coord.,
Administrative (15) |
Sr.
Transcriber, PD* (10) |
Records
Tech.* (7) |
| Administrative
Spec. III (13) |
Administrative
Spec. I* (9) |
Service
Dispatcher I (7) |
| Coord
Alarm Enforcement (14) |
Office
Assistant** (7) |
| Service
Dispatcher II (9) |
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| Education: |
Associate
degree |
Associate
degree/ High School or GED |
High
School or GED |
High
School or GED |
Relevant
Work Experience
|
5
years |
2-3
years |
1-2
years |
0-1 years |
| Supervisory
Experience |
2
years |
N/A |
N/A |
N/A |
|
|
|
|
|
High
Performance Organization Skills
|
Level
B
|
Level
B |
Level
C
|
Level
C |
| City
Operations, Policies & Procedures |
Level
B |
Level
B |
Level
C |
Level
C |
| Customer
Service |
Level
A |
Level
B |
Level
A |
Level
C |
| Interpersonal
Skills |
Level
B |
Level
B |
Level
C |
Level
C |
| Communication |
Level
B |
Level
B |
Level
C |
Level
C |
| Laws
and Regulations |
Level
A |
Level
A |
Level
C |
Level
C |
|
|
|
|
|
| Computer
Skills |
General
office computer skills, PowerPoint, report writing software, database
management, Internet research, and financial information system;
40 WPM required |
General
office
computer skills, financial information system;
40
WPM required
|
General
office computer skills, financial information system;
*40 WPM required
|
General
office computer skills;
*/**40 WPM required. |
| Job
Specific Skills |
Dependent
upon area in which position is assigned. |
Dependent
upon area in which position is assigned. |
Dependent
upon area in which position is assigned. |
Dependent
upon area in which position is assigned. |
| Certifications/Licenses |
|
*Supervisory
training within 1 yr |
*20
hrs Cust. Svc. training within 6 mos. |
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