Career Management
Information
for Planning Your Career
With the City of Sarasota
Utility Billing |
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| Level III | Leve II | Level I | |
| Job Titles: | Supv.
Utility Billing Office (20) |
Coord. Meter Services (14) | Sr. Customer Svc. Rep. (11) |
| Customer Service Rep. (9) | |||
| Field Service Rep.* (9) | |||
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| Education: | Bachelor degree | High School or GED/Associate degree Preferred | High School or GED |
| Relevant
Work Experience |
5-7 years | 3 years | 2-4 years |
| Supervisory Experience | 3 years | 1 year | N/A |
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| High
Performance Organization Skills |
Level A | Level B | Level C |
| City Operations, Policies & Procedures | Level A | Level B | Level C |
| Customer Service | Level A | Level B | Level B |
| Interpersonal Skills | Level A | Level B | Level B |
| Communication | Level B | Level B | Level B |
| Laws and Regulations | Level A | Level B | Level B |
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| Computer Skills | General office computer skills | General office computer skills | General office computer skills |
| Job Specific Skills | Project management, mathematics, reports and proposals, bookkeeping | Project management, mathematics, reports and proposals | Grammar, mathematics, accounting, handling/accounting money and balancing cash drawer |
| Certifications/ Licenses |
20 hrs Customer Service training within 6 mo; Valid Florida driver license | Valid Florida driver license | *Valid Florida driver license, CDL within 6 mo |