Career Management
Information
for Planning Your Career
With the City of Sarasota
HPO – High Performance Organization Skills
Level A
Establish quality, continuous improvement, teams, performance measurement, articulate vision, coach, define specifics. Establish, support and monitor teams.
Level B
Lead, implement and measure quality initiatives, continuous improvement efforts and performance measurements. Lead meetings and teams and have facilitation skills.
Level C
Participate in quality, continuous improvements, and performance measurements. Participate in meetings and on teams.
City
Operations, Policies and Procedures
Level A
Understand how all of the city systems interrelate, know policies and procedures and ensure compliance.
Level B
Understand how to process tasks such as payroll, travel, procurements and working knowledge. Ability to locate policies and procedures.
Level C
Basic understanding of when to seek assistance with operational issues.
Customer ServiceLevel A
Know who one’s customers are, what customers want, lead customer service initiatives, monitor customer service satisfaction. Expected to have political savvy, commissioner communications skills and the ability to communicate with other city employees.
Level B
Ability to resolve routine and non-routine customer needs and problems. Ability to communicate with a myriad of people.
Level C
Understand how to deal with difficult customer situations, telephone techniques, listen, resolve and know to whom to further direct customers as needed. Ability to answer routine customer inquiries and requests.
Interpersonal/People SkillsLevel A
Daily interaction with elected officials other government employees, advisory board members, community leaders and city employees. Possess emotional intelligence, self-control, self-awareness, negotiation and mediation skills, and self-management. Ability to change styles of leadership to meet the needs of the audience/group.
Level B
Weekly/monthly contact with elected officials, other government employees, advisory board members, community leaders and city employees. Possess conflict resolution, collaboration and basic negotiation skills.
Level C
Infrequent contact with elected officials, other government employees, advisory board members, community leaders and city employees. Ability to get along with co-workers, customers, listen and resolve basic concerns.
CommunicationLevel A
Public speaking and presentations, influence others, impromptu speaking. Write executive summaries, contracts, policies and procedures and confidential documents. Knowledge of parliamentary procedures.
Level B
Write business emails, letters, and reports, persuasive techniques, public speaking. Provide and receive feedback, possess the ability to monitor communication being provided from the area. Some manuals and reports with recommendations. Take meeting notes.
Level C
Listening, idea exchange, give and receive feedback. Knowledge of grammar, spelling and sentence construction. Prepare routine reports, forms and routine correspondence.
Laws
and Regulations
Level A
Well versed in state statutes, relevant federal laws, the Sunshine Law, public records law and relevant city ordinances, policies and procedures.
Level B
Ability to find state statutes information, familiar with city ordinances, policies, and procedures. Well versed in Sunshine Law and record retention law.
Level C
Awareness of Sunshine Law and city ordinances, policies and procedures necessary for day-to-day operations of job.
Education
- Actual requirement in years
- Note: 2 years experience in field may be considered for 1 year of education.
Work
Experience
- Actual requirement in years
Supervisory
- Actual requirement in years