Career Management

Information for Planning Your Career
With the City of Sarasota

Career Ladders

Training & Development Catalog

Forms & Guidelines

Professional Skills Workbook

Professional Skills Table of Contents Leadership Communication Management Personal Effectiveness Professional Knowledge Customer Focus Team Approach Top Ten Skill Sets

Coaching Tools and Tips

FAQ

Models

Power Point Presentations

Key Attribute:

Customer Focus

Taking every step possible to anticipate, listen and understand customer needs. Not satisfied unless the customer (internal and external) is fully satisfied with the product or issue.

Customer Focus is achieved through the following critical skills:

Customer Focus

Customer Focus

Stay focused on the customer. Anticipate internal and external customer needs and create products and services that support the City’s operation. Adopt the customer’s mindset to solve problems and make decisions. Explore and implement new and innovative methods; creatively leveraging services and resources.

Practices/Behaviors:

• Ensures a clear understanding of customer needs, acts towards those needs and communicates when the work is completed
• Negotiates and agrees upon expected results
• Monitors status of work in progress and takes appropriate action
• Follows through with customers to monitor their level of satisfaction
• Meets with both customers and team members to collect information and resolve issues

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