Career Management

Information for Planning Your Career
With the City of Sarasota

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Training & Development Catalog

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Professional Skills Workbook

Professional Skills Table of Contents Leadership Communication Management Personal Effectiveness Professional Knowledge Customer Focus Team Approach Top Ten Skill Sets

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Key Attribute:

Team Approach

Using appropriate interpersonal styles and methods to develop team spirit and intra-team cooperation, being aware of needs and potential contributions of others. Creating another’s sense of ownership of job or projects by providing clear expectations, control of resources, responsibility, coaching and offering help without removing responsibility. Taking actions that effectively recognize other’s efforts and contributions to successful achievements.

Team Approach is achieved through the following critical skills:

Leading Teams
Managing Conflict
Promoting Teamwork
Teamwork

Leading Teams

Develop and nurture team spirit and cross-functional cooperation. Encourage cross-functional work between departments. Seek agreement on a common mission. Establish clear direction, priorities, roles.

Practices/Behaviors:

• Facilitates the activities of a group toward the achievement of a desirable outcome while considering results, processes and relationships
• Ensures team goals are aligned with City strategy
• Defines and gains agreement on team expectations
• Identifies and removes obstacles to team success
• Recognizes opportunities for cross-functional cooperation
• Creates a climate that fosters team spirit and cross-functional cooperation.

Managing Conflict

Quickly bring any major conflicts into the open and resolve them as a group; build common ground.

Practices/Behaviors:

• Resolves conflicts with individuals directly, tactfully and in a timely and fact-based manner
• Addresses issues at the source of the conflict
• Encourages others to express their views, even when contrary to popular opinions
• Minimizes workforce disruption by addressing conflicts in a confidential manner

Promoting Teamwork

Build teams committed to the City’s goals and plans; make it easy for cross-functional teamwork and collaboration to occur. Where appropriate, use teams to address key issues; make sure that all teams understand the need for team leaders and what the role of the leader is. Work with employees in other units and senior management (cross-functionally) to maximize the effectiveness of teams.

Practices/Behaviors:

• Facilitates working together to meet a common goal among individuals, departments and organizations
• Proactively follows through on assignments and ensures the appropriate hand offs have occurred
• Recognizes team achievement
• Clearly identifies team members’ roles and responsibilities

Teamwork

Work effectively as a team member; support the team leader; understand and practice the behaviors that allow teams to function in a highly effective manner.

Practices/Behaviors:

• Works with other members of the organization to accomplish assignments
• Supports decisions by the team leader
• Participates as an active member of the team by sharing information, ideas and suggestions, providing facts and expressing feelings
• Changes role in team as necessary (facilitator, coordinator, leader, gatekeeper

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